FAQs

Q1. How does your site work?

Our website works the same way that other shopping websites online work. You can browse items through the website and add as many items as you would like. Shopping Bag will update automatically based on your selections. Click on Checkout at the top of the page once you finished your selection and complete your order.

Q2. How can I check out?

Customers can create an account with desishopusa.com to check out or check out as a guest also. Account creation with desishopusa.com provides additional benefits like Order Tracking, Order History, Better Customer Service, Future Product Offerings and Wish Lists.

Q3. What forms of payments do you accept?

We accept all the major credit cards including Visa, MasterCard, American Express and Discover. We also provide Cash on Delivery service.

Q4. Is your site secure?

Our site is 100% secure. We use a variety of measures to maintain the privacy and safety of your personal information. Credit/Debit card usage at indiangrocery.com is GUARANTEED SAFE. We do not store or save any credit information of our customers. Payment processing is completely handled by the Payment Gateways secure servers. Please visit our site security page for further details.

Q5. What is your shipping policy?

Please refer to our Shipping Policies page for detailed information on shipping and returns.

Q6. How long after my order is placed will it ship?

Orders are processed in the order they were received and also the shipping choice that was selected. Orders will be usually ready to be picked up and processed within 24 – 48 hours.

Q7. How is Fresh Merchandise handled?

Orders containing Fresh Merchandise will be picked, packed and shipped with a minimum lag time to ensure the freshness of the products.

Q8. What brand name products will be shipped?

We carry a variety of Brand Names in our store. In case we ran out of a particular brand we substitute it with an equal value Branded item after we get the approval from you.

Q9. Do I need to pay Sales Tax?

We are required by law to charge 7% Sales Tax on orders and applicable sales tax depending on the state tax laws of your state.

Q10. Do you sell Authentic Brand?

We sell only Authentic Brand and Quality Products.

Q11. Will you share my information with any one?

We value your privacy. We do not sell or share your information to third parties, nor use personal information for any reason other than its intended use.

Q12. Can I cancel or modify my order?

Orders cannot be cancelled or modified once it has been shipped. Orders can be changed or modified prior to shipping by emailing your request to info@desishopusa.com

Q13. What is a wish list and how does it work?

Wish-Lists are personal lists that a customer can create once an account is created. Customers can add products to their wish list from the Product Page. Customers can use these wish lists to purchase the items at any time. Products will be automatically added to the shopping bag based on the wish list selection. Customers can prepare more than one wish list.

Q14. What is your Return Policy?

Please check our Shipping Policies page.